FAQ
Where can I set the Tobogani up?
A mowed lawn in the garden is ideal. Install the bouncy castle on a level surface. The Tobogani is not for use on hard ground (tar, concrete, …). Remove debris and/or pointed objects such as twigs and branches. To extend the shelf life, place a cheap, commercially available fabric underneath the Tobogani. Do not install the bouncy castle near sources of water or fire (e.g. a barbecue).
How many children can use the Tobogani?
Maximum 2 children on the climbing tower at one time. Tower, slide and wading pool can be used simultaneously by a maximum of 5 children. The max. number of children on the tower must be observed.
Can you turn off the blower after inflation?
No. The blower must remain permanently switched on during use.
Can you hear a light breeze along some of the seams?
In bouncy castles and water parks of this type, a small air outlet along the seams and expansion joints is completely normal. It has no impact on the operational capability and does not reflect on the quality. It is merely necessary.
What should you be careful of when using the blower?
The blower should always be placed on a flat, dry surface. On grass, the blower must be anchored to the ground using the tent pegs. Make absolutely sure that no film or fabric is covering the inlet, or the electric motor can overheat.
Can I move the Tobogani after construction?
It is possible if it contains no water. However, do not use the loops to pull the bouncy castle; these should only be used to anchor it to the ground.
Tips for deflation and storage?
Never store the Tobogani if it is still wet, and do not use it in the rain. After use, empty out the water and let the Tobogani stand in the sun to dry for about 15 minutes, with the blower still running. If it is still not completely dry, use a towel and leave to dry without the blower for a bit longer. Then flatten it, roll it up and place it in the transport case (or leave loose) and store somewhere dry (garage, basement cupboard, attic). Keep free of dust and sand.
Shipping and delivery
Orders placed and paid for online before 12 noon on weekdays are shipped the same day. All other orders are shipped one business day after receipt of payment to our account. Delivery times can be found here.
Returns
Please contact us via email info@tobogani.com and enter your order number and what you wish to do (exchange or return). There is no need to provide any other information. We will contact you immediately with the next steps. Please do not return any goods without a previous email exchange. You can download and read our entire Terms and Conditions here.
Any further questions?
Please contact us at info@tobogani.com